The Benefits to Hiring Short Term Cover and Call Management While On Vacation


As the great Cole Porter so eloquently put it, “There’s No Cure Like Travel”. You and your company staff work hard, and you deserve the opportunity to exchange the boardroom for the beach during the peak travel season of the summer months. Business is all about momentum, and leaving your company for holiday without anyone at the helm to field calls or cover operations is a bit like letting a ship go rudderless in the middle of the Atlantic.


Thankfully, there’s a better, more business-savvy way to make sure your business is looked after so you can get the holiday you sorely need and deserve. The best call centre and digital office services can help you organise short term cover for your business whilst on holiday this Summer, ensuring that your business is kept up to speed while you relax and unwind.

Scheduling Short-Term Cover

First impressions are everything in the business world. Your customer service call staff are one of the first impressions your customers are going to have of your company, and if they’re greeted by a rude voice over the line, an uncertain or incompetent one, left on hold forever, or just never answered at all, their first impression isn’t going to be a good one. Normally your staff would handle the influx of calls, but vacation is calling. A similar problem may occur around the winter holidays, when the sheer volume of calls cannot be managed by your staff alone.

Enter call management services. Simply contact them, inform them as to the basic nature of your business, provide them with the pertinent extensions, and they’ll field and direct your customers as they call in, preventing dropped calls, excessively long wait times, and keeping the engines of business humming while you’re away.

Choose Your Hours

Different businesses keep different hours. Some businesses even require call staff to be on call 24/7 due to the nature of their services. As such, you’ll want a call management team that is up to the task. Simply state which hours you need them to work, and the management team will work to make sure you have top-level customer service agents lined up for those times. These types of services are highly customisable and flexible. Need different times this week than you will next week? Not a problem.

Experience You Can Trust

When it comes to organising short term cover for your business, the last thing you want is confusion or hassle. You need to make sure you are leaving your company in good hands. After all, you’re supposed to be on vacation! That’s why the best remote call management services can boast years of experience, customer satisfaction, and industry recognition to their credit. They’re here to make your life easier and your business run smoother.

Which is, after all, the purpose of customer support in the first place. Take advantage of those holiday days you’ve been accumulating, and contact a great remote call management and customer support staff team today.